Frequently asked questions
Straight answers about estimates, scheduling, pricing, insurance and what happens on the day of your job.
General
Are estimates really free?
Yes. For removals, trimming, stump grinding, storm cleanup and land clearing, we come out, look at the job and give you a written price at no cost and with no obligation. Detailed tree health inspections are a separate paid service ($95) because they take longer and include a written report.
What areas do you serve?
We're based on Orchard Grove Drive in Geneva, Ohio and serve roughly a 30-mile radius — most of Ashtabula County, eastern Lake County and northern Geauga County. If you're just outside that area, call anyway; we often schedule larger jobs farther out.
Who will actually be doing the work?
Our own crew, led by owner Wesley Vincent or one of his crew leaders. We don't sell your job to a subcontractor you've never met.
Are you insured?
Yes. We carry general liability insurance and can send a certificate of insurance before your job starts — just ask. We recommend asking any tree company for this.
Scheduling & Pricing
How soon can you start?
Small jobs are often scheduled within one to two weeks. Larger removals and land clearing depend on weather and ground conditions. Storm damage on structures is handled with priority.
How do you price a job?
Price depends on the size and condition of the tree, how close it is to buildings or lines, how easy it is to get equipment in, and how much cleanup you want. Our written estimate lists each item so there are no surprises.
Do you require a deposit?
Most residential jobs need no deposit. For large projects (over $5,000) or crane work, we ask for a 25% deposit to reserve equipment. See our Payment & Cancellation Policy for details.
What forms of payment do you accept?
Check, cash, and major credit or debit cards. Payment is due when the job is finished and you've had a chance to look it over.
On the Job
Do I need to be home?
Not necessarily. As long as we can get to the work area and pets are inside, many customers are at work while we're there. We'll text you when we arrive and when we're done.
What happens to the wood and brush?
Brush is chipped and hauled away. Logs can be hauled away, left in rounds, or cut to firewood length — just tell us your preference. Wood chips can be dumped on your property for free if you'd like mulch.
Will you clean up afterward?
Every job ends with raking, blowing and a final walk-through. Cleanup is included in every quote, not an add-on.
Do you work in winter?
Yes, winter is one of our busiest seasons. Frozen ground protects lawns, trees are dormant, and it's easier to see their structure.
Still have a question?
Call or text (412) 265-5158 or email info@phxtss.com. A real person — usually Wesley — will get back to you.
Have a tree that's worrying you?
Tell us what's going on. We'll come out, take a look and give you a clear written price — free and with no pressure.