Payment & Cancellation Policy

Effective date: November 10, 2026

We want pricing and payment to be completely clear before any work starts. This policy explains how estimates, deposits, payments, rescheduling and cancellations work at Phoenix Tree & Stump Services.

Estimates

• Estimates for tree removal, trimming, stump grinding, storm cleanup and land clearing are free and carry no obligation.
• Tree health inspections are $95 for up to three trees. This fee is credited toward any work booked within 60 days.
• Written estimates are valid for 30 days. The price on your accepted estimate is the price you pay unless you request additional work or conditions differ materially from what was visible (for example, hidden metal or concrete inside a trunk). If that happens, we stop and talk to you before continuing.

Deposits

Most residential jobs require no deposit. Projects over $5,000, or those that require a crane or specialty rental equipment, require a 25% deposit to reserve the date and equipment.

Payment

Payment is due upon completion, after you've had a chance to walk the site with us or review photos. We accept check, cash and major credit and debit cards. Invoices not paid within 30 days may be subject to a late fee of 1.5% per month, as permitted by Ohio law.

Rescheduling

Tree work depends on weather and ground conditions. If we need to reschedule because of rain, high wind, saturated soil or a storm emergency, we will contact you as early as possible and book the next available date at no charge to you. You may reschedule free of charge with at least 48 hours' notice.

Cancellations

• Cancel any time before work begins with no fee if no deposit was required.
• Deposits are fully refundable if you cancel at least 7 days before the scheduled date.
• For cancellations within 7 days, we may keep the portion of the deposit needed to cover non-refundable equipment rentals (for example, crane booking fees) and refund the rest within 10 business days.

Satisfaction

If something isn't right, tell us within 7 days of the job and we'll come back to make it right — whether it's a missed branch, leftover debris or a question about the work.

Questions

Call (412) 265-5158 or email info@phxtss.com.