Terms of Service

Effective date: November 10, 2026

These Terms of Service ("Terms") govern your use of phxtss.com (the "Site") and the tree care services provided by Phoenix Firstmerchants Inc. ("we," "us," "our"). By using the Site or booking services with us, you agree to these Terms.

1. About us

Phoenix Firstmerchants Inc. is a locally owned tree care company operated by Wesley Vincent at 1153 Orchard Grove Dr, Geneva, OH 44041, USA. You can reach us at (412) 265-5158 or info@phxtss.com.

2. Use of the Site

You may use the Site for lawful, personal and non-commercial purposes such as learning about our services and requesting an estimate. You agree not to misuse the Site, attempt to gain unauthorized access, submit false information, or send spam through our forms.

3. Information on the Site

Articles, tips and price ranges on the Site are general information for homeowners in Northeast Ohio. They are not a substitute for an on-site evaluation. Price ranges and the online estimator are approximations only and are not binding quotes. Every tree and property is different.

4. Estimates and agreements

We provide written estimates after seeing the job in person or reviewing photos. An estimate is valid for 30 days unless otherwise stated. Work begins once you accept the estimate in writing, by email, by text, or by signature. The accepted estimate, together with these Terms and our Payment & Cancellation Policy, forms our agreement.

5. Your responsibilities

• Confirm that the trees to be worked on are on your property, or that you have permission from the owner;
• Tell us about any known buried items such as irrigation, invisible pet fences, septic systems or private lines (Ohio811 locates public utilities only);
• Provide reasonable access to the work area and keep pets and children away during work;
• Move vehicles, outdoor furniture and other movable items from the work zone.

6. Our responsibilities

We will perform work in a professional, workmanlike manner, following accepted industry safety and pruning practices. We carry general liability insurance and will provide a certificate on request. We will clean up the work area as described in your estimate.

7. Limitations

Some minor effects are a normal part of tree work and are not considered damage, such as light lawn indentations from equipment, sawdust, and small amounts of wood chips. Trees are living things; we cannot guarantee how a tree will respond to pruning, treatment or weather after our work. To the fullest extent permitted by Ohio law, our liability for any claim related to our services is limited to the amount you paid for the specific service, except in cases of our gross negligence or willful misconduct.

8. Intellectual property

The Site's text, photos, logo and design belong to Phoenix Firstmerchants Inc. or are used with permission. You may not copy or reuse them for commercial purposes without our written consent.

9. Third-party links

The Site may link to other websites, such as government agencies or utilities. We are not responsible for their content or practices.

10. Governing law

These Terms are governed by the laws of the State of Ohio. Any dispute will be handled in the courts of Ashtabula County, Ohio, unless the law requires otherwise. We always prefer to resolve concerns directly first — please call us.

11. Changes

We may update these Terms from time to time by posting a new version on this page with a new effective date.

12. Contact

Questions about these Terms? Email info@phxtss.com or call (412) 265-5158.