Privacy Policy

Effective date: November 10, 2026

This Privacy Policy explains how Phoenix Tree & Stump Services (PHX TSS) ("Phoenix Tree & Stump Services," "we," "us," or "our") collects, uses and protects information when you visit phxtss.com (the "Site"), call or text us, email us, or request an estimate. We are a small, locally owned tree care company in Geneva, Ohio, and we keep this simple: we collect only what we need to answer you and do the work you ask for, and we never sell your personal information.

1. Information we collect

Information you give us

When you fill out our estimate request form, call, text or email us, you may provide:

• Your name, phone number, email address and service address;
• Details about the work you want done, and any photos you choose to send;
• Your preferred contact method and times;
• Billing information when you pay an invoice (card payments are processed by our payment processor; we do not store full card numbers).

Information collected automatically

Like nearly every website, our hosting server automatically records basic technical information in server logs when you load a page: your IP address, browser type, device type, the pages you request, the referring page, and the date and time. We use these logs to keep the Site secure and working properly. We do not use them to identify individual visitors.

Our Site uses only strictly necessary browser storage by default (to remember your cookie choice). Analytics or advertising cookies are used only if you agree to them through our cookie banner. See our Cookie Policy.

2. How we use information

• To respond to your questions and estimate requests;
• To schedule, perform and invoice the services you request;
• To send job-related messages such as appointment reminders, arrival notices and follow-ups;
• To improve our Site and services;
• To protect our business, customers and Site against fraud, spam and abuse;
• To comply with legal, tax and accounting obligations.

We do not send marketing emails or texts unless you ask us to. You can reply STOP to any text or ask us by email to stop contacting you at any time.

3. How we share information

We do not sell, rent or trade your personal information. We share it only:

• With service providers who help us run the business — for example our website host, email provider, payment processor, and accounting software — and only as needed for them to provide those services;
• With utilities or authorities when work requires it, for example to request an Ohio811 utility locate or coordinate with an electric utility for line clearance;
• With your insurance company if you ask us to provide documentation for a claim;
• When required by law, or to protect our rights, safety or property;
• In a business transfer, if our company is sold or merged, subject to this policy.

4. Cookies and similar technologies

Cookies are small files stored by your browser. We use a single strictly necessary entry in your browser's local storage to remember your cookie preferences. Optional analytics and advertising technologies are disabled until you choose "Accept all" or turn them on in Cookie settings. You can change your choice at any time using the "Cookie settings" link at the bottom of every page. Details are in our Cookie Policy.

5. Advertising and measurement

We may advertise our services on search engines such as Microsoft Bing and Google. If you consent to advertising cookies, we may use tools such as the Microsoft Advertising Universal Event Tracking (UET) tag to understand whether people who clicked our ads went on to request an estimate. These tools may collect information such as the pages you visit on our Site and a cookie identifier. Microsoft's use of this data is described in the Microsoft Privacy Statement. You can manage personalized ads from Microsoft at account.microsoft.com/privacy/ad-settings.

If your browser sends a Global Privacy Control (GPC) signal, we treat it as a refusal of optional analytics and advertising cookies.

6. Data retention

We keep estimate requests and customer records for as long as needed to provide services and for our legitimate business purposes, generally up to seven years for invoices and tax records. Estimate requests that do not become jobs are deleted after about 24 months. Server logs are kept by our host for a limited period, typically 30–90 days.

7. Security

Our Site is served over an encrypted HTTPS connection. We limit access to customer information to people who need it to do their job, and we use reputable service providers. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information.

8. Your choices and rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to opt out of certain uses. Regardless of where you live, we will honor reasonable requests to:

• Tell you what personal information we have about you;
• Correct inaccurate information;
• Delete your information, unless we must keep it for legal or accounting reasons;
• Stop contacting you.

To make a request, email info@phxtss.com or call (412) 265-5158. We may need to verify your identity before acting on a request. We will not discriminate against you for exercising your rights.

9. Children's privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Material changes will be highlighted on our Site.

11. Contact us

Phoenix Tree & Stump Services (PHX TSS)
Attn: Wesley Vincent, Owner
1153 Orchard Grove Dr
Geneva, OH 44041, USA
Phone: (412) 265-5158
Email: info@phxtss.com